1. General Provisions

This privacy policy describes how Puhastusimport OÜ (registration code 10382882, info@puhastusimport.ee) processes personal data in its online store www.puhastusimport.ee.

We value your privacy and process personal data in accordance with the General Data Protection Regulation (GDPR) of the European Union.

2. Data Collected and Its Use

We collect personal data necessary for managing customer relationships and fulfilling orders.
The processed data may include:

• name and contact details (phone, email, address);
  
  
• payment and delivery information;
  
  
• personal identification code;
  
  
• order and communication history;
  
  
• website usage data (IP address, cookies, logs).
  
  

Personal data is used for:

• processing and delivering orders;
  
  
• providing customer support;
  
  
• issuing invoices and managing accounting;
  
  
• processing payments and refunds;
  
  
• maintaining customer relationships and marketing communication (based on consent);
  
  
• developing the website and services.
  
  

3. Data Sharing and Authorized Processors

Personal data is shared only with service providers who help operate our online stores or fulfill orders, such as:

• Montonio Finance OÜ – payment processing
  
  
• Omniva – delivery services
  
  
• Accounting service provider
  
  
• Google Analytics – website statistics
  
  

Data is not transferred outside the European Union unless necessary and only when an adequate level of data protection is ensured.

4. Cookies

The websites use cookies to provide a convenient and secure user experience.
We use:

• necessary cookies (login, shopping cart);
  
  
• functionality cookies (language selection, preferences);
  
  
• analytics cookies (e.g., Google Analytics);
  
  
• marketing cookies (for personalized advertising).
  
  

If desired, cookie usage can be disabled in your browser settings, but this may affect website functionality.
More information: www.aki.ee/et/kupsised

5. Data Retention and Deletion

Personal data is retained for as long as necessary to fulfill orders and comply with legal obligations (e.g., accounting, consumer disputes).
Upon the customer’s request, data will be deleted unless its retention is required by law.
Deletion requests will be answered within 30 days.

6. Your Rights

You have the right to:

• access your data;
  
  
• correct inaccurate data;
  
  
• request the deletion of data;
  
  
• restrict the processing of data;
  
  
• object to direct marketing.
  
  

For all data-related inquiries, please contact:
info@puhastusimport.ee

If you are not satisfied, you have the right to contact the Estonian Data Protection Inspectorate (info@aki.ee).

7. Security

We apply technical and organizational security measures to protect personal data from unauthorized access, alteration, loss, or disclosure.
Data transmission takes place via an encrypted SSL connection.

8. Direct Marketing

If you have given consent, we may send you newsletters and offers.
You can withdraw your consent at any time using the unsubscribe link in the email or by contacting us via email.

9. Changes to the Privacy Policy

The company may update the privacy policy to ensure compliance with laws and service changes.

All updates will be published on the website www.puhastusimport.ee